Psychiatry & Anesthesiology Information Systems

Help Desk Contact Information

Hours of Operation:
Monday through Friday
7:30 am – 5:00 pm

Contact IT:
Phone – 747-5555 (7-5555)
Fax – 747-5157
E-Mail – paishelpdesk@pais.wustl.edu
Website – http://www.pais.wustl.edu

After Hours Emergencies:
If you experience a work stoppage outside of the normal PAIS business hours, you should call 747-5555 and press “0” when prompted. You will then be able to put in a call back number to page the on-call technician.

After-Hours Support:
Between 5:00 p.m. and 7:30 a.m. weekdays and from 5:00 p.m. Friday until 7:30 a.m. Monday, the on call person will receive a group page when a call back number is supplied. It is the on call technician’s responsibility to contact the caller and acknowledge the call. The on﷓call person will get details of the call and attempt to resolve the issue over the phone. Resolution of the after-hour problem will be handled as follows if it cannot be resolved over the telephone:

• If the work stoppage is due to a server being down, the technician will page the Server Administrator.
• In the case of network or e-mail outages, the on-call technician will facilitate the contact with MSCNS (Medical School Computing and Network Services.)
• If the problem is workstation related and cannot be resolved over the phone, the technician will log a trouble ticket for the problem the next business morning.
• Lunch for the group is between 11:30 to 1:30. Due to unforeseen problems or projects, this time may vary a bit. Lunch hours are staggered so there is coverage during this time.